1·Had to deal with an irate customer.
必须应付一个发怒的顾客。
2·So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble?
所以，有一天当一个生气的顾客气冲冲地来到我的工作台时，我还是非常平静地问她，“有什么问题吗？”
3·So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble?"
所以，有一天当一个生气的顾客气冲冲地来到我的工作台时，我还是非常平静地问她，“有什么问题吗？”
4·So when one irate customer stomp3ed my desk, I responded in my calmest voice, "What's the trouble?"
所以，有一天当一个生气的顾客气冲冲地来到我的工作台时，我还是非常平静地问她，“有什么问题吗？”
5·So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble?"
因此，当一位十分生气的顾客气势汹汹来到我办工桌前，我用最语气平和地问道：“是什么问题?。
6·The irate customer calling our newspaper offices loudly demanded to know where her Sunday edition was.
一位怒不可遏的顾客打电话给我们报社办公室大声要求知道自己的周日版上哪里去了。
7·After the company raised the price of its DVD and streaming media plan by 60%, it had to draft hundreds of extra customer service reps to handle the floods of irate callers.
这家公司把他们的DVD和流入式媒体产品按计划涨价60%之后，就不得不临时召集起好几百名消费者服务代表来匆忙应付骂声四起的顾客。
8·Customer support calls from VIPs — Very Irate Persons — are down.
来自VIP(非常生气的人)的客户支持呼叫随之下降。
9·Staying calm in the face of an irate boss or a dissatisfied customer is easier said than done, but it's the most important thing you can do when a conflict arises.
面对暴怒的老板或不满的客户要保持冷静，的确是说起来容易做起来难。不过，在冲突发生的时候，最重要的事就是要保持冷静。